Store Policies

Last Updated: July 2026

1. General Order Processing

Order Acceptance: All orders placed through the BRDY Tactical website are subject to acceptance and availability. Receiving an automated order confirmation email does not constitute a legally binding contract until full payment has been received and cleared in our account.
Stock Availability: While we strive to keep our inventory strictly updated, stock discrepancies may occasionally occur. If an item you ordered is out of stock, we will notify you immediately to offer a replacement, a delayed shipping timeline, or a full refund.
Right to Cancel: BRDY Tactical reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, incorrect pricing, or inventory unavailability.

All prices displayed on the website are in South African Rand (ZAR) and are exclusive of shipping costs unless otherwise stated.
Shipping costs are calculated at checkout and added to your final invoice.
We reserve the right to modify prices without prior notice. However, once an order is placed and confirmed, the price at the time of checkout will be honored.

Accepted Methods: At this time, BRDY Tactical strictly accepts payment via Electronic Funds Transfer (EFT).
Proof of Payment (POP): Upon completing your checkout, you will receive our banking details. You must send a valid Proof of Payment (POP) via email in response to your order confirmation.
Payment Window: Payments must be made, and the POP provided, within 48 hours of placing the order. If no payment or POP is received within this window, the order will be automatically cancelled, and the items will be returned to stock.
Clearing of Funds: Orders are only picked, packed, and shipped once the funds have fully cleared and reflect in our bank account. Please note that inter-bank transfers may take up to 2-3 business days to clear. Sending a POP secures your stock, but shipping will wait for the funds to reflect.
Reference: Buyers must use their Full Name or Order Number as the payment reference. Failure to use the correct reference may result in delays in processing your order.

Dispatch Timelines: Orders are processed and dispatched within 1 to 2 business days only after your EFT payment has fully cleared and reflects in our account. We do not ship over weekends or public holidays.
Shipping Rates: Standard Nationwide Delivery is R 150.00. Free Delivery is applied automatically to all orders over R 800.00.
Delivery Times: Once dispatched, delivery typically takes 2 to 5 business days, depending on your location within South Africa. Outlying or remote areas may experience slightly longer delivery times.
Tracking Your Order: As soon as your package is handed over to our courier partners, you will receive an email containing your waybill/tracking number and a link to trace your delivery.
Risk of Loss: All risk of loss and damage to the items passes to you once the package is handed over to the courier. However, we will assist wherever possible in resolving disputes with the courier in the event of a lost or damaged parcel.

Standard Returns (Change of Mind): You may return unused, undamaged items in their original, unopened packaging within 14 days of receiving your order for a refund or exchange.
Return Shipping: For standard returns, the customer is responsible for the courier costs to return the item to BRDY Tactical. Original shipping fees (if applicable) are non-refundable.
Defective or Incorrect Items: If you receive a defective item, or if we shipped the wrong product, please contact us within 7 days of delivery. We will arrange a replacement or full refund and cover the return shipping costs.
Condition of Returned Goods: Tactical gear and equipment must be entirely free of wear, dirt, or signs of use to qualify for a refund. We reserve the right to reject a return or charge a restocking fee if the item is not in its original, sellable condition.
Non-Returnable Items: For safety and hygiene reasons, certain items (e.g., specific wearable gear, customized products, or clearance items) cannot be returned unless strictly defective out of the box.
Processing Refunds: Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via EFT back to your original bank account within 3 to 5 business days.

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